Bose Removes Key Features in QC Ultra Headphones 2 Firmware Update — Users Furious
Bose's firmware 8.2.20 quietly removed battery announcements, device-switching shortcuts, and volume strip features from the QuietComfort Ultra 2nd Gen. The company says it won't restore them.
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Bose is facing significant customer backlash after firmware version 8.2.20 for the QuietComfort Ultra Headphones 2nd Gen silently removed several features that users had come to rely on — with no warning and no opt-out.
What Was Removed
- Battery level voice announcements — the headphones no longer verbally announce remaining battery when powering on
- Device-switching shortcuts — shortcut buttons for switching between paired devices were removed
- Volume strip battery checks — sliding the volume strip to check battery level no longer works
Bose's Response
When users flooded Reddit and Bose's support forums with complaints, the company responded that the changes were made to "modernize the experience" and align the QC Ultra 2 with their newer product lineup. Most frustratingly for users: Bose has confirmed it will not restore the removed features.
What Buyers Should Know
This incident is a reminder that firmware updates can change products you've already purchased. Bose's QC Ultra Headphones 2nd Gen are still excellent noise-cancelling headphones — but this situation may influence your confidence in the brand. For context on the full competitive landscape, see our comparison of Sony WF-1000XM6, AirPods Pro 3, and other premium options.
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